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Frequently Asked Questions

What should I expect on my first visit?


Your Physiotherapist will first of all have a chat with you about your condition and your medical history. You will then have a physical examination. Depending upon which area is to be examined, you may be asked to remove some clothing to allow your Physiotherapist to assess the area effectively. You will not be asked to remove anything that is not necessary. You may have a friend or relative accompany you for treatment if you wish. Your treatment options will be discussed and you will have your first treatment within your first session. If there is anything in particular you need to bring for treatment, your Physiotherapist will advise you when you book your appointment.

How long do I have to wait to get an appointment?


We strive to see patients within 24-48 hours of their initial enquiry.

Is there parking?


There is limited parking at the clinic. If you are unable to park at the clinic, there is parking on Bury Street or in Bury Street Public Car Park which is directly opposite the clinic. (Bury Street car park is accessible via Gipping Way)

Do I need to see my GP before I book an appointment?


There is no need to see your GP prior to booking an appointment unless you are claiming through your medical insurance (see below). Otherwise, please just give us a call and we will be happy to book you in.



What if I have medical insurance?


Most insurance companies will require you to contact them first in order to register your condition. Your insurance company will then provide you with an Authorisation number, which you will need when you book your appointment. Your treatment will then be invoiced directly to the company at the end of the treatment episode. You may be required to pay any excess relevant to your policy, or any shortfall, depending upon the level of your cover. Please note that some insurance companies will request a GP referral prior to giving authorisation for treatment.

How many treatments will I need?


Each patient is assessed on an individual basis, and at no time will you be asked to purchase a set number of treatment sessions. We try to keep the number of treatments to a minimum to keep your costs down, and you will not be expected to book more sessions than you require.

Can i book an appointment after 5.30pm or on a Saturday?


Evening and Saturday morning appointments are available on request. We try and be as flexible as possible when offering appointments so please do let us know what would suit you best.